I’m having trouble receiving e-mails from you, like purchase confirmations or your newsletter.
First, check your spam folder. If it isn’t there, double check to make sure the e-mail address you provided was the correct one (and check your inboxes for other addresses you might have used, just in case). If you haven’t subscribed to the newsletter yet, you can sign up here. You should receive a confirmation e-mail within 24 hours. Be sure to click the confirmation link to confirm your subscription. If you can’t find the confirmation e-mail, try subscribing again. If it tells you you are already subscribed but you haven’t received any e-mails, then leave a comment here and I’ll help you troubleshoot.
I’m having trouble accessing your site.
Visit this page to find out whether or not the website is down. If the site tells you that it’s down for everyone, we’re probably already working on it. If it’s down for just you, see the suggestions in the question below.
I’m having trouble downloading your e-book or other file or opening a page on your site.
Have you reset your browser cookies and emptied your cache? Have you tried another browser? If you are using a mobile or tablet, can you try from a computer instead? Are your device and apps up to date? Do you need to restart your device? Have you Googled your problem (for example, “wordpress blog displays a black screen on iPhone 5” or “Samsung tablet won’t download PDF files”) to see if there is support available for your particular device? Please try all of the above and then, if you still need help, use the contact form below for help troubleshooting. Depending on what the problem is, your device or app’s support or your internet service provider may also be able to help.
I would like to join your affiliate program.
If you are a blogger or business owner and would like to earn a commission on sales of my e-books, please contact me for affiliate program details.
To contact me regarding any of these issues, please use the form below. Be sure to include your e-mail address, full name, invoice number, and device, operating system, and browser (if applicable). I will respond within one business day.